Customer Success Manager (m/w/d)

Customer Success · Zürich, CH
Department Customer Success
Employment Type Full-Time
Minimum Experience Experienced – The world’s first online test user recruitment service.


TestingTime supports UX and market researchers from well-known companies such as Zalando, Swisscom, Trivago, UBS, and AXA by making test user recruiting easy, fast, and hassle-free. Thanks to our pool of more than 550,000 test users, we’re able to deliver any profile within 48 hours.


If you love building relationships, managing a portfolio of international customers, have passion for high-quality service and are looking for a new challenge, we’d like to have you in our team as our new Customer Success Manager!


Your responsibilities:

  • “Create customers for life” by building impeccable relationships to become a trusted advisor and customer advocate throughout the whole post-sale journey
  • Own the Customer Lifecycle for a set of our valued customers, beginning with onboarding, through adoption and enablement, and renewal achievement
  • Making sure customers are satisfied with the company’s products and services
  • Delivering proactive & outstanding support along the customer journey 
  • Collaborating cross-functionally with Key Account- & Product Managers, Engineers, Marketing and Operations
  • The unique opportunity to be part of defining TestingTimes’ next level Customer Success Management


This job is for you if you...

  • have 3+ years of experience in a similar role
  • have excellent written and verbal English and German skills (French is an asset)
  • have a positive attitude and are passionate about customer success
  • have a high-level degree of self-discipline, problem-solving and customer-centric mindset
  • are an honest team player, eager to grow and educate yourself 
  • have knowledge in the field of Customer and User Experience


What benefits you can look forward to:

  • An office in downtown Zurich City 
  • Flexible working hours, home office and the opportunity to have an impact on a daily basis
  • Coaching and continuing education opportunities 
  • A well-financed startup with enough resources to implement great ideas
  • A dynamic and agile working environment
  • An open-minded, motivated team and regular events
  • Participating in the success of the company with phantom stock options


Want to learn more about us? Check out our about us page.

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  • Location
    Zürich, CH
  • Department
    Customer Success
  • Employment Type
  • Minimum Experience