Operations Administrator (m/w/d)

Customer Success · Zürich, or Remote
Department Customer Success
Employment Type Full-Time
Minimum Experience Entry-level

TestingTime supports UX and market researchers from well-known companies such as SBB, Microsoft, Trivago, Zalando, and AXA by making test user recruiting easy, fast, and hassle-free. Thanks to our pool of more than 550,000 test users, we’re able to deliver any profile within 48 hours.

If you want to have a significant impact on our success story, we’d love to have you as our new Operations Administrator on-site or remote!



Responsibilities include:


  • Recruiting suitable test users for our client's user research studies 
  • Executing recruitment projects within the time frame set by the customer
  • Keeping an overview of the studies booked and prioritising the next steps
  • Handle test user support tickets
  • Work closely with the sales team and support them in the feasibility of client study requests
  • Solve unforeseen and last-minute changes 


This job is for you if you...


  • have a high level of self-discipline and problem-solving mindset, are extremely reliable and punctual  
  • have already gained at least two years of experience in dealing with customers in the commercial sector
  • have a commercial degree (KV or similar), excellent German &  English skills (written and spoken, French is an asset)
  • have a getting things done mentality, are proactive and do not shy away from customer contact


Benefits


  • An office in downtown Zurich City or the opportunity to work remote
  • Flexible working hours, home office and the opportunity to have an impact on a daily basis
  • Coaching and continuing education opportunities 
  • A well-financed startup with enough resources to implement great ideas
  • A dynamic and agile working environment
  • An entrepreneurial, motivated team and regular team events


Want to learn more about us? Check out our about us page!

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  • Location
    Zürich, or Remote
  • Department
    Customer Success
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level